The failure of Thomas Cook and Freedom Travel Group who we were a member of until 23rd September 2019 has wide reaching implications and whilst we had re-positioned the business to continue with a new partner, we ceased trading on Tuesday 15th October 2019.
Customers who booked with us up to 22nd September 2019 will have a holiday booked in one of the following ways: As a package organised by Freedom Travel Group Limited ATOL 6042 – those bookings have been taken over by Hays Travel.
If you are with another Tour Operator and the confirmation invoice will explain who that is. They will continue to operate the booking in accordance with the terms of the booking made.
With Thomas Cook who failed on 23rd September and claims are being handled by the CAA.
Customers who booked with us from 27th September 2019 will have arrangements under our new partner The Co-operative Consortium. They will contact you directly, or in the meantime if you need reassurance are available on 01922 663973. Please quote your file number so that they can support. Your holiday will go ahead as booked and is completely unaffected. This is only for customers who booked since 27th September 2019.