Except where otherwise specified, VeryHolidays Ltd act only as an agent in respect of all bookings we take and/or
make on your behalf
We accept no liability in relation to any contract you enter into or for any services or
arrangements you purchase (“arrangements”) or for the acts or omissions of any supplier(s)
or other person(s) or party(ies) connected with any arrangements. For all arrangements, your
contract will be with the supplier of the arrangements in question (the ‘supplier(s)’).When
making your booking we will arrange for you to enter into a contract with the applicable
supplier(s) of the arrangements.
Your booking with us is subject to these Agency Terms and Conditions and the specific booking
conditions of the relevant supplier(s) you contract with and you are advised to read both
carefully prior to booking. The supplier’s terms and conditions may limit and/or exclude
the supplier's liability to you. Copies of applicable conditions are available on request
You may decide to make one or more bookings with us at the same time. The price charged
in total for more than one booking will always equal the prices charged separately for each
individual booking. All arrangements are available to be purchased separately at the same
price as they are when more than one booking is made. This means that any multiple bookings
do not constitute a package as defined in the Package Travel, Package Holidays and Package
Tours Regulations 1992 nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations
1995, Amended 2003.
By ticking the relevant box on the booking form, you agree that:
- You have read the terms and conditions set out above and agree to be bound by these terms
- You are over 18 years of age and resident in the United Kingdom and where placing an
order for services with age restrictions you declare that you and all members of
your party are of the appropriate age to purchase those services
We are a member of ABTA, membership number L6830. We are obliged to maintain a high standard
of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme
for the resolution of disputes arising out of, or in connection with this contract.
The arbitration scheme is arranged by ABTA and administered independently by the Chartered
Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration
on documents alone with restricted liability on you in respect of costs. Full details will
be provided on request or can be obtained from the ABTA website.
The Scheme does not apply to claims for an amount greater than £5,000 per person. There
is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely
in respect of physical injury or illness or their consequences. The Scheme can however deal
with compensation claims which include an element of minor injury or illness subject to a
limit of £1,000 on the amount the arbitrator can award per person in respect of this element.
The application for arbitration and Statement of Claim must be received by the Chartered
Institute of Arbitrators within nine months of the date of return from the holiday. Outside
this time limit arbitration under the Scheme may still be available if we agree, but the
ABTA Code does not require such agreement.
For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators
Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to
go ahead. The aim is to help you resolve your dispute in a quick and cost effective way.
Details on request or from www.abta.com.
When you make a booking you guarantee that you have the authority to accept and do accept
on behalf of your party these booking conditions and the booking conditions of your chosen
suppliers. In order to confirm your chosen arrangements, you must pay a deposit as required
by the supplier of the arrangements in question (or full payment if booking within 15 weeks
of departure). You must also pay all applicable insurance premiums and booking fees. No contract
shall exist between you and the relevant travel provider or between you and us until we confirm
the acceptance of your order and until you have paid the initial payment.
Before confirmation you will be provided with the total cost of your holiday booking. This
will include all charges and the detailed total of the costs of each of the individual components
selected. Payments are taken at the time of booking however they may take between three and
five working days to show on your account.
Please ensure that you read, check and understand all travel documentation and terms and
conditions upon receipt. You must report any incorrect or incomplete information to us immediately.
Please ensure that names are exactly as stated in the relevant passport. As we act only as
booking agent, we have no responsibility for any errors in any documentation except where
an error is made by us. Should any document not arrive within 72 hours please contact us.
If you have paid a deposit, you must pay the full balance by the balance due date notified
to you. If full payment is not received by the balance due date, we will notify the supplier
who may cancel your booking and charge the cancellation fees set out in their booking conditions.
Payment may be made by any of the following methods (i) with a credit or debit card, by
telephoning our Customer Payments Dept. on 0844 824 7480 (ii) by cheque (made payable to
The Freedom Travel Group and sent to 4 Media Exchange, Coquet Street, Newcastle, NE1 2QB
(please allow 5 working days for clearance); or (iii) by direct payment to our bank account
(details available upon request).
Credit Card fees equal to 2.50% of the total transaction costs are payable on all bookings
made through us.
Except where otherwise advised or stated in the booking conditions of the supplier concerned,
all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned,
with whom you have a legal contract.